Privacy Policy

Effective Date: 14.10.2024

At Chateau Zegaani LLC (hereinafter referred to as “the Company,” “we,” “us,” or “our”), we value the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our services, website, or make a purchase. Please read this policy carefully to understand how we handle your personal data.

1. Information We Collect

We collect several types of information to provide our services and improve our offerings. This may include:

1.1 Personal Information: When you place an order, sign up for our newsletter, or otherwise engage with us, we may collect personal details such as:

Name
Email address
Billing and shipping address
Phone number
Payment information (e.g., credit card details)

1.2 Non-Personal Information: We may also collect non-identifiable information automatically as you interact with our website, such as:

IP address
Browser type and version
Time zone settings
Pages viewed and browsing behavior on our site
Device information (e.g., operating system, platform)

1.3 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how our website is used. For more details on how we use cookies, please refer to our [Cookie Policy] (or section below).

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

2.1 Order Fulfillment: To process and deliver your orders, manage payments, and communicate with you regarding your purchases.

2.2 Customer Service: To respond to your inquiries, requests, or complaints, and to provide general customer support.

2.3 Marketing and Communication: To send you promotional materials, special offers, or newsletters if you have opted in to receive them. You can opt-out of these communications at any time by following the unsubscribe instructions in the emails or contacting us directly.

2.4 Website Improvement: To analyze website usage, enhance our online experience, and personalize content based on your interests and interactions.

2.5 Legal Compliance: To comply with legal obligations, such as tax or regulatory requirements, and to protect our legal rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners in the following situations:

3.1 Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as payment processors, shipping partners, or marketing platforms. These third parties are required to protect your information and only use it to provide the services we have contracted them for.

3.2 Legal Requirements: We may disclose your information if required by law or in response to a court order, subpoena, or other legal process.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes encryption, secure servers, and restricted access to personal data. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing transactions or complying with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have certain rights regarding your personal information, including:

6.1 Access: You have the right to request a copy of the personal information we hold about you.

6.2 Correction: If any of the personal data we hold is inaccurate or incomplete, you have the right to request that we update it.

6.3 Deletion: You may request that we delete your personal information, subject to certain legal restrictions.

6.4 Restriction: You have the right to request that we limit the processing of your personal data in certain situations.

6.5 Data Portability: You may request a copy of your personal information in a structured, machine-readable format.

6.6 Withdrawal of Consent: If you have provided consent for us to process your personal information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details below.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, track website usage, and personalize content. Cookies are small text files stored on your device that help us recognize you when you return to our site.

7.1 Types of Cookies:

Necessary Cookies: These cookies are essential for the operation of our website and enable basic functionalities like navigation.
Analytical Cookies: These cookies help us understand how visitors use our website, enabling us to improve performance and functionality.
Marketing Cookies: These cookies allow us to deliver targeted advertisements based on your browsing history and preferences.

You can control or delete cookies via your browser settings. However, please note that disabling cookies may affect your experience on our website.

8. Children’s Privacy

Our services are not intended for individuals under the legal drinking age in their respective country of residence. We do not knowingly collect personal information from anyone under this age. If we discover that we have inadvertently collected information from a minor, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review the policy periodically. If the changes are significant, we will notify you by email or through a prominent notice on our website.