Terms and Conditions

1. Introduction

These Terms and Conditions (hereinafter referred to as “Terms”) govern the use of products and services provided by Chateau Zegaani LLC (hereinafter referred to as “the Company,” “we,” “us,” or “our”). By purchasing our products or using our services, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding with any transaction.

2. Company Information

Firm Name: Chateau Zegaani LLC
Legal Form: Limited Liability Company
Identification Number: 227717557
Registration Number and Date: 27/5-26; 17/04/1998
Registering Authority: Gurjaani District Court
Legal Address: Georgia, Gurjaani region, Zegaani village

3. General Terms

3.1. Eligibility: You must be of legal drinking age in your country of residence to purchase wine or any other alcoholic beverages from us. By placing an order, you confirm that you meet this requirement.

3.2. Modifications: We reserve the right to modify these Terms anytime. Any changes will be effective upon posting the revised Terms on our website. Your continued use of our services signifies your acceptance of such modifications.

4. Products and Services

4.1. Product Availability: All products are subject to availability. We reserve the right to discontinue any product without prior notice.

4.2. Pricing: All prices are listed in the local currency unless otherwise stated. We reserve the right to change the prices of our products at any time without notice. Pricing errors or misprints are subject to correction, and orders containing such errors may be canceled at our discretion.

4.3. Product Description: We strive to ensure the accuracy of product descriptions, but we do not warrant that the descriptions or other content on our website are error-free.

5. Orders and Payments

5.1. Order Placement: Orders can be placed via our website, email, or other available channels. Upon placing an order, you will receive an acknowledgment of receipt. However, this acknowledgment does not constitute acceptance of your order. We reserve the right to decline or cancel an order at any time for reasons including but not limited to product unavailability or issues with the payment process.

5.2. Payments: Payment must be made in full at the time of purchase. We accept payments through credit cards, bank transfers, and other methods specified on our website. All transactions are processed securely.

5.3. Taxes: All applicable taxes will be included in the final price of the product. You are responsible for any additional taxes or customs duties that may apply to international shipments.

6. Delivery and Shipping

6.1. Delivery Times: Estimated delivery times are provided when placing your order. While we strive to meet these estimates, delays may occur due to unforeseen circumstances. We are not responsible for any delays beyond our control.

6.2. Shipping Costs: Shipping costs are not included in the product price unless otherwise specified. Shipping rates are calculated at checkout and depend on the destination and size of the order.

6.3. International Shipping: For international orders, the customer is responsible for ensuring that the product complies with local laws and regulations regarding the import of alcoholic beverages.

7. Returns and Refunds

7.1. Returns: Due to the nature of our products, we generally do not accept returns or exchanges. However, if you receive a defective or damaged product, please contact us within 7 days of receipt, and we will arrange for a replacement or refund, depending on the case.

7.2. Refunds: Refunds for defective or damaged products will be issued to the original payment method within 14 business days of receiving the returned product. We reserve the right to refuse refunds for any product that has been opened or partially consumed.

8. Intellectual Property

8.1. All content, including text, images, logos, and trademarks displayed on our website and other promotional materials, are the property of Chateau Zegaani LLC and are protected by copyright laws. Any unauthorized use of this content is strictly prohibited.

9. Limitation of Liability

9.1. To the fullest extent permitted by law, Chateau Zegaani LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the purchase or use of our products or services.

10. Governing Law and Jurisdiction

10.1. These Terms shall be governed by and construed in accordance with the laws of Georgia. Any disputes arising under or related to these Terms shall be resolved exclusively in the courts of the Gurjaani district.

11. Force Majeure

11.1. The Company shall not be liable for any failure to fulfill its obligations under these Terms if such failure is caused by events beyond its reasonable control, including but not limited to natural disasters, wars, strikes, or other unforeseen events.